Privacy Policy

1. Introduction

Senara ("we", "us", "our") is committed to handling your personal information carefully and transparently. This policy explains what information we collect when you use our website or book a session with us, how we use it, and what rights you have in relation to it.

If you have any questions about this policy, please contact us at [email protected].

2. Information We Collect

We collect information in the following ways:

• Contact form submissions: name, email address, and optionally phone number and a brief message.
• Session bookings: name, contact details, and a general description of your situation as you choose to share it.
• Website usage data: if analytics cookies are accepted, we may collect anonymised data about how pages are used (e.g. page views, time on page). No personally identifiable data is collected through analytics.
• Cookie preferences: we store your cookie consent choice in your browser's local storage.

We do not collect any sensitive personal data (such as health information or financial account details) through our website. Any documents reviewed during in-person sessions are not copied or retained by us.

Legal basis for processing: We process your contact information on the basis of your consent (when you submit the contact form) and legitimate interest (to follow up on enquiries and improve our service).

Retention: Contact enquiry data is retained for up to 24 months. Session records are held for up to 36 months for administrative purposes, then securely deleted.

3. How We Use Your Information

• To respond to your enquiry and arrange a session
• To follow up after a session if relevant
• To improve our website and session materials based on anonymised usage data
• To comply with applicable legal obligations

We do not use your personal data for marketing communications unless you have specifically requested this. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

We may share data with service providers who assist us with hosting, analytics, or communications, under strict data processing agreements. These providers are not permitted to use your data for their own purposes.

4. Data Protection Measures

• Our website is served over HTTPS (encrypted connection)
• Contact form data is transmitted securely and stored on access-controlled servers
• Access to stored contact records is restricted to authorised Senara staff
• In the event of a data breach that affects your rights, we will notify you without undue delay
• We review our data handling practices periodically

5. Cookies

We use cookies and similar technologies on our website. These include essential cookies (required for basic site function) and optional analytics and preference cookies. You can manage your cookie choices at any time via our Cookie Policy page.

6. Your Rights

Under applicable Thai data protection law (the Personal Data Protection Act B.E. 2562) and, where applicable, the GDPR, you have the following rights:

• Right to access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data.
• Right to erasure: you may ask us to delete your data in certain circumstances.
• Right to restrict processing: you may ask us to limit how we use your data.
• Right to data portability: you may request a copy of your data in a portable format.
• Right to object: you may object to processing based on legitimate interest.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

If you are based in the European Economic Area and believe we have not handled your data in accordance with the GDPR, you have the right to lodge a complaint with your local supervisory authority.

7. Third-Party Links

Our website may include links to external websites — for example, official government bodies or professional organisations. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

8. Children's Privacy

Our services are directed at adults, typically those approaching or in retirement. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has submitted data through our website, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review it periodically. Continued use of our website after a change constitutes acceptance of the updated policy.

10. Contact Details

Data controller: Senara
9 Phang Nga Road, Talat Yai, Muang, Phuket 83000, Thailand
Email: [email protected]
Phone: +66 76 522 9047